Technical Support and Maintenance

We highly value customer support and maintenance of delivered solutions, having in mind the importance and business impact it has on customer operations. Therefore, we have an experienced team and system for performing this process, including strictly defined:

    • Service Level Agreements with KPI
    • Remote and On-site support
    • Preventive maintenance
    • Performance monitoring
    • Alarm handling
    • Management of upgrades and updates  
    • Processing of change requests initiated by the customer
    • Additional training and advices to customer regarding the deployed solution and new developments
    • Reporting and communication
    • Organizing RMA for equipment under maintenance

We have experience with supporting business critical systems around the clock, 24×7, with proper organization from personnel and process point of view. We can also recommend, install and manage adequate system monitoring platforms for an effective preventive and reactive maintenance.